Refund Policy

Effective Date: 01 Apr 25

Thank you for using Pixelcate. We strive to provide high-quality image editing services. Please read our Refund Policy carefully before purchasing or using our paid services.

1. General Policy

We want you to be happy with our work. If you are not satisfied with the final result, please contact us within 02 Days of starting your subscription, and we will do our best to address your concerns.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The service offered is significantly different from what was promised
• Technical issues on our site prevent the service from being completed

Refunds will be issued only at our sole discretion after reviewing the case.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• You change your mind after placing the order
• You are dissatisfied for reasons unrelated to the quality of the service
• Minor differences that do not affect the overall quality of the service

4. Requesting a Refund

To request a refund, please contact us through our Contact Page with:

• Your order number
• A description of the issue
• Any relevant attachments (e.g., screenshots, files)

We will respond within 24 hours after reviewing your request.

5. Payment Processing

If a refund is approved:

• It will be processed to your original payment method
• Processing times may vary depending on your bank or payment provider (typically within 5–10 business days)

6. Contact Us

If you have any questions about this Refund Policy or your purchase, please contact us.